luky55 Privacy Policy

Last Updated: June 2026

1. Data Controller

For the purposes of applicable data protection laws, the data controller in respect of personal data collected through the luky55 Platform is luky55 (the "Company", "we", "us", "our"). The Company is responsible for determining how and why your personal data is processed. Questions or requests relating to this Privacy Policy should be directed to the Company via the contact details set out in Section 14.

2. Data We Collect

luky55 collects the following categories of personal data from registered Players and visitors to the Platform:

• Identity Data: Full name, date of birth, nationality, CNIC number, and photographic identification (CNIC front and back, selfie with CNIC).
• Contact Data: Email address, Pakistani mobile number, and city of residence (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan).
• Financial Data: Payment method details (JazzCash wallet number, Easypaisa number, bank account details where applicable), transaction history including deposit and withdrawal amounts in PKR, and bonus activity records.
• Account Data: Username, encrypted password, account preferences, session history, game history, betting records, and responsible gaming settings.
• Technical Data: IP address, browser type and version, device type and operating system, referring URL, and session duration data collected automatically when you access the Platform.
• Communications Data: Records of communications between you and luky55 support, including live chat transcripts and email correspondence.
• Usage Data: Information about how you use the Platform, including games played, markets accessed, and navigation patterns, collected for product improvement and fraud prevention purposes.

3. How We Collect Data

luky55 collects personal data through the following means:

• Direct provision: Data you provide during account registration, KYC submission, deposit or withdrawal requests, customer support interactions, and completion of any promotional forms.
• Automated collection: Technical and usage data collected automatically via cookies, session tracking, and server logs when you access or use the Platform.
• Third-party sources: Where permitted by law, luky55 may receive identity verification or fraud-prevention data from accredited KYC service providers or payment processors to supplement information provided directly by you.

4. How We Use Your Data

luky55 processes your personal data for the following purposes:

• To create, manage, and maintain your luky55 account and to verify your identity in accordance with KYC requirements.
• To process deposits, withdrawals, and other financial transactions in PKR via your chosen payment method.
• To provide access to casino games, sports betting markets, and other Platform features following successful luky55 login.
• To communicate with you regarding your account, transactions, security alerts, and material changes to our Terms or this Privacy Policy.
• To enforce the luky55 Terms & Conditions, including age verification, responsible gaming obligations, and fraud prevention.
• To send promotional communications where you have provided consent, subject to your right to withdraw consent at any time.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To improve the Platform through analysis of aggregated, anonymised usage data.

5. Legal Basis for Processing

luky55 processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to fulfil our obligations to you under the luky55 Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including KYC and AML obligations.
• Legitimate interests: Processing necessary for fraud prevention, Platform security, and product improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting luky55 support.

6. Data Sharing and Disclosure

luky55 does not sell or rent personal data to third parties. We may share your data in the following limited circumstances:

• KYC and identity verification providers: Accredited third-party services engaged to verify identity documents submitted during the KYC process. These providers act as data processors under contractual obligations to handle data securely.
• Payment processors: Financial service providers including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT processors, strictly for the purpose of processing your transactions.
• Game providers: Casino and sports betting software providers may receive limited technical data necessary to deliver their games or markets within the luky55 Platform.
• Legal authorities: Where required by applicable law, court order, or regulatory direction, luky55 may disclose personal data to relevant authorities. We will notify you of any such disclosure where legally permitted to do so.

All third-party processors engaged by luky55 are subject to contractual data protection obligations consistent with applicable privacy standards.

7. International Data Transfers

Some of the third-party service providers engaged by luky55 may process data outside of Pakistan. Where such transfers occur, luky55 takes reasonable steps to ensure that appropriate contractual protections are in place to maintain a standard of data protection consistent with this Privacy Policy.

8. Data Security

luky55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and the luky55 Platform.
• Encryption at rest for stored personal data and KYC documents.
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Two-factor authentication available for all Player accounts as an additional login security layer.
• Regular security reviews and monitoring of Platform infrastructure.

While luky55 takes all reasonable precautions, no method of electronic transmission or storage is entirely secure. Players are also responsible for maintaining the confidentiality of their own account credentials and for enabling two-factor authentication on their luky55 account.

9. Data Retention

luky55 retains personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for such longer period as is required or permitted by applicable law. The following general retention guidelines apply:

• Account and KYC data is retained for the duration of your account and for a minimum period of five years following account closure, in compliance with AML record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for two years from the date of the communication.
• Marketing consent records are retained until you withdraw consent, and for a reasonable period thereafter as evidence of consent.

10. Cookies and Tracking Technologies

luky55 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies used by luky55 fall into the following categories:

• Strictly necessary cookies: Required for the Platform to function, including session management and security features. These cannot be disabled.
• Analytical cookies: Used to collect aggregated, anonymised information about how Players use the Platform, to help improve functionality and content.
• Preference cookies: Used to remember your account settings and display preferences across sessions.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Platform.

11. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by luky55:

• Right of access: The right to request a copy of the personal data luky55 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data in certain circumstances, subject to overriding legal retention obligations.
• Right to restriction: The right to request that luky55 limit the processing of your data in certain circumstances.
• Right to object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact luky55 support. We will respond to verified requests within 30 days. Identity verification may be required before any request is actioned.

12. Children's Privacy

luky55 is strictly an 18+ platform. We do not knowingly collect or process personal data from persons under the age of 18. If luky55 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed. If you believe a minor has registered an account on luky55, please contact support immediately at [email protected].

13. Changes to This Policy

luky55 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. Material changes will be communicated to registered Players by email or via a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this Policy. Continued use of the Platform following notification of any changes constitutes acceptance of the revised Policy.

14. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by luky55, please contact us. Email: [email protected]. Live chat is available 24/7. We aim to respond to all privacy-related enquiries within two business days.